Customer Service Representative - REMOTE
Position DescriptionAt a GlanceLegrand has an exciting opportunity for a Customer Service Representative to join the Data, Power & Control Team REMOTELY or in the following locations:
Somerset, NJ; Reno, NV.
What Will You Do?Role:
Responsible for answering customer inquiries, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction.
Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
Main Activities:
Organization:
Individual Contributor competency model Main Interface:
Internal - field sales and agency reps, customer financial services, pricing and marketing staff to support ordering process, production and logistics for customer inquiries and to resolve shipping issues.
External - customers, distributors, retail accounts, freight carriers and related transportation vendors.
Budget:
No direct responsibility for budgetMain Job Duties:
1.
Using professional written and verbal communications via phone, fax or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact.
Provides pricing, availability, and schedule information within established guidelines.
2.
Researches and obtains resolution of a variety of customer inquiries.
Expedites the delivery of selected orders.
Tracks order activity and alerts appropriate staff of any potential delivery problems.
Services as communication link between customers and sales staff to assure responsiveness.
3.
Fosters open communication internally and externally and champions creative change to improve processing and service levels.
Provides guidance and assistance to new or less experienced staff.
4.
Performs other similar and related duties as required.
QualificationsEducation:
A.
S.
degree in business or related or equivalent combination of education and experience.
Experience with manufacturing or electrical industry.
Experience:
Minimum of three years' experience in a successful customer environment/position.
Skills/Knowledge/Abilities:
Experience in related industry and extensive product knowledge a plus, but not required.
Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
Ability to work in a high volume, fast paced environment is a must.
Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
Ability to use internet and web-based resources efficiently and effectively.
Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.
p.
m.
with 100% accuracy.
Must be highly collaborative and able to work in a team-based environment.
Must have demonstrated exceptional customer service skills and a strong customer orientation.
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
Ability to give and receive detailed/complex information in an understandable way.
Presentation and training experience a plus.
Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
Company InfoAbout LegrandRepresenting more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.
Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow.
Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA:
LR) with revenue of EUR7 billion, and products sold in 180 countries.
For more information, visit www.
legrandgroup.
com/enAbout Legrand North and Central AmericaLegrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector:
Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.
We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
LNCA is an employee-centered, growing company with tremendous opportunity.
For more information, visit legrand.
usAbout Legrand's Data Center Power and Control DivisionThe industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures.
Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.
The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
http:
//www.
legrand.
ushttp:
//www.
youtube.
com/legrandna />http:
//www.
linkedin.
com/company/44580 />http:
//twitter.
com/legrandNA />Equal Opportunity Employer Recommended Skills Analytical Attention To Detail Communication Customer Satisfaction Customer Service Electrical Industry Estimated Salary: $20 to $28 per hour based on qualifications.
Somerset, NJ; Reno, NV.
What Will You Do?Role:
Responsible for answering customer inquiries, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction.
Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
Main Activities:
Organization:
Individual Contributor competency model Main Interface:
Internal - field sales and agency reps, customer financial services, pricing and marketing staff to support ordering process, production and logistics for customer inquiries and to resolve shipping issues.
External - customers, distributors, retail accounts, freight carriers and related transportation vendors.
Budget:
No direct responsibility for budgetMain Job Duties:
1.
Using professional written and verbal communications via phone, fax or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact.
Provides pricing, availability, and schedule information within established guidelines.
2.
Researches and obtains resolution of a variety of customer inquiries.
Expedites the delivery of selected orders.
Tracks order activity and alerts appropriate staff of any potential delivery problems.
Services as communication link between customers and sales staff to assure responsiveness.
3.
Fosters open communication internally and externally and champions creative change to improve processing and service levels.
Provides guidance and assistance to new or less experienced staff.
4.
Performs other similar and related duties as required.
QualificationsEducation:
A.
S.
degree in business or related or equivalent combination of education and experience.
Experience with manufacturing or electrical industry.
Experience:
Minimum of three years' experience in a successful customer environment/position.
Skills/Knowledge/Abilities:
Experience in related industry and extensive product knowledge a plus, but not required.
Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
Ability to work in a high volume, fast paced environment is a must.
Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
Ability to use internet and web-based resources efficiently and effectively.
Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.
p.
m.
with 100% accuracy.
Must be highly collaborative and able to work in a team-based environment.
Must have demonstrated exceptional customer service skills and a strong customer orientation.
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
Ability to give and receive detailed/complex information in an understandable way.
Presentation and training experience a plus.
Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.
Company InfoAbout LegrandRepresenting more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures.
Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow.
Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA:
LR) with revenue of EUR7 billion, and products sold in 180 countries.
For more information, visit www.
legrandgroup.
com/enAbout Legrand North and Central AmericaLegrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector:
Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.
We hold a leading position in every North American market we serve and focus on exceeding our customers' needs within the commercial, residential, and industrial industries.
LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.
LNCA is an employee-centered, growing company with tremendous opportunity.
For more information, visit legrand.
usAbout Legrand's Data Center Power and Control DivisionThe industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures.
Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.
The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
http:
//www.
legrand.
ushttp:
//www.
youtube.
com/legrandna />http:
//www.
linkedin.
com/company/44580 />http:
//twitter.
com/legrandNA />Equal Opportunity Employer Recommended Skills Analytical Attention To Detail Communication Customer Satisfaction Customer Service Electrical Industry Estimated Salary: $20 to $28 per hour based on qualifications.
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